Shipping policy

Shipping Policy

Last updated: [INSERT DATE]

Order Fulfillment & Shipping Time

All products sold through our store are made to order and fulfilled by our print-on-demand partner, Printful. Once an order is placed:

  • Production (fulfillment) typically takes 2–5 business days before the item is shipped. This is Printful’s average production time and may vary depending on demand and product type. Printful Help Center

  • After fulfillment, the shipping time depends on the shipping method and destination:

    • Domestic (within the U.S.): Usually 1–8 business days.

    • International: Typically up to 20 business days depending on destination and customs. Printful Help Center

Together, the total delivery time is the “fulfillment time + shipping time.” Delays can occur due to carrier issues, customs, weather, and peak seasons. Printful Help Center

Tracking information will be provided once the order ships.

Shipping Methods & Options

Printful offers multiple shipping methods based on destination and product:

  • Standard Shipping: Most economical option with delivery estimates listed at checkout.

  • Express / Expedited Shipping: Faster delivery where available (additional cost).

  • International Options: May include standard, express, or delivered-duties-paid (DDP) for some countries (e.g., UK, Canada). Printful Help Center

The final options shown at checkout depend on your customer’s address and availability for that region.

How Shipping Costs Are Determined

Shipping charges are separate from product costs and depend on:

  • Customer destination country

  • Product size, weight, and type

  • Chosen shipping method (standard vs. express)

  • Whether live shipping rates or flat rates are enabled in the store settings Printful Help Center

You may see either flat shipping rates (pre-defined by product and region) or live rates (calculated at checkout based on real carrier pricing). These settings are managed through Shopify and Printful. Printful Help Center

Mixed Carts (Printful + Other Items)

If your order contains both Printful-fulfilled products and items fulfilled by another provider, shipping costs may be combined in checkout based on each item’s profile. Printful Help Center

Taxes & Fees

Taxes are calculated at checkout based on applicable laws and your shipping address. Customs duties and import fees may apply for international orders — these are the responsibility of the recipient unless “Delivered Duty Paid (DDP)” is selected at checkout. Printful Help Center

Tracking Your Order

Once your order has been fulfilled and shipped by Printful, you will receive a shipping confirmation email with tracking details.
Your Shopify order status will update automatically when Printful ships the order. Printful Help Center

Lost or Delayed Packages

If your order does not arrive within the estimated timeframe, please:

  1. Check your tracking updates first

  2. Contact us with your order number and tracking info

  3. We’ll help investigate with Printful and the carrier

Please allow a reasonable buffer period beyond the delivery estimate, as carriers occasionally experience delays.

Undeliverable or Returned Shipments

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient:

  • We may reship the order (additional shipping charges may apply), or

  • We may issue a refund minus original shipping costs

Please ensure your address details are correct at checkout.

Questions or Special Requests

If you have questions about shipping, delivery times, or need assistance with your order, contact us at:
INFO@GUITARSOVERGUNS.SHOP